1. Anything with a green color or label on the cash recycler is meant to be manipulated to help with clearing notes after a jam. If a jam occurs midway through a transaction, and a jam reset does not clear the error, multiple parts of the note transport may need to be accessed to fully clear the jam.

2. Parts or areas without a green label or color should not be touched. The green labels will allow easy and safe movement of the individual FRU's in the machine.

1. Jam clearing is a game of Search and Rescue. First you will want to gather as much information as possible and find where the bill is jammed. It is important to note how far the note has traveled on the note path and where it has gotten stuck, skewed, ripped. Once you know that, you can have the customer start using the knobs and wheels to retrieve the bills.

2. The cash recycler will count a note as dispensed once the trailing edge leaves the cassette. When depositing and the bill begins to enter a cassette; the bill is considered accepted. Keep this in mind to avoid additional manual

reconciliation after a jam.

1. Does the machine jam every time the machine is ran or only sometimes?

2. Where does the first note stop?

3. Do some notes go through to the cash slot?

4. Does the jam occur at the same location every time?

5. Are notes skewing / ripping?

When you call MIMO Technical Support to report a jam the above questions may be asked.

Never attempt to touch or move aside the transport belts. Use the green gear to move the transport belts if a note is inaccessible.

1. Take care to find where the first bill is being jammed or skewed before you move any bills with your hands or twist any wheels / knobs around that are in control of any gears. Finding WHERE notes jam is very valuable to troubleshooting reoccurring jams.

2. Once you have found where the notes are jamming, you can move the notes forward or backwards using the wheel at B-6. This controls the entire note path.